ISO certifications have become a trend amongst translation agencies. Such a certification undoubtedly sounds like a mark of professionalism and commitment to certain standards, and of course it is reassuring to potential clients. Sadly, it is one of those things that “look great on paper but”: the new demands this creates can prove detrimental to the agency-translator relationship.
In the UK, a professional translator is usually at least an Associate, if not a full Member, of either the CIOL and/or the ITI. This means that our qualifications and references have been checked, that we Continue reading →
Some translators are not so keen on working with direct clients (as opposed to agencies) partly because clients are not always familiar with the translation process. I see this as an opportunity to help people better understand, and therefore appreciate, what we do rather than see translation as a mere commodity (a view largely reinforced by most agencies).
Occasionally, translators are contacted by new clients who, after getting a quote, ask for a discount simply on the basis that they are a new client and that, so they claim, there will be more work to come. Nice try.
There is no incentive there for a sole trader for the obvious reasons that 1) a discount effectively means a direct reduction of our personal income; and 2) the promise of future work may never materialise – whether it is a genuine promise in the first place or not. Besides, Continue reading →
When two translators meet, you can bet on the questions that they will ask each other; they are always the same. Yet it is never boring. In fact, it is an important conversation and clients can benefit from asking those same questions to any translator they meet.
Accents are important in life and deserve your respect. They are not exotic decorations that you sprinkle about like glitter over the Christmas tree. They have their place in this world and many languages would not be the same without them. So when writing or typing foreign words, don’t forget to Continue reading →
While most clients simply ask service providers for a quotation, the occasional client approaches translators with their own rates and terms and expect nothing more than a yes or no reply – not unlike an employment offer but without the interview or a chance for the translator to Continue reading →
Here is an article I have written, published this month in The Linguist, the Chartered Institute of Linguists’ magazine. When looking for translators working in other language pairs on behalf of clients, the response to my search for a suitable candidate can be of mixed quality and standards. This article gives fellow linguists tips on how best to respond when contacted by a colleague. Continue reading →
This second post on how to be a VIC (very important client) addresses the quality of your texts. Vague (generic words, clichés, lengthy sentences) or poorly written (incorrect grammar/punctuation, etc.) documents are confusing and hair-pulling sessions slow your translator down. We love our work and we do like a challenge, but we’re not so keen on headaches. Painful translations do not get priority.
This is the first of a series of posts on how to be a VIC (very important client) to your translator(s). There is no shortage of tips out there on how to be the best at what you do. But how about enabling others to give you their best? If you want the best translators to work for you, you should try to be their best client too.
The translation agencies’ race to the bottom – endlessly undercutting each other’s rates and claiming to provide the best for less – has led many new starters and less confident translators to accept unsustainable rates, creating two increasingly apparent categories: the “commodity translators” (slaves who translate for agencies or clients unwilling to pay decent rates) and the “service translators” (business-aware linguists who work primarily with direct clients for reasonable rates and who do more than just Continue reading →
While crowdsourcing may seem like a conveniently cheap approach to translation, it is symptomatic of a misconception of translation as an exact science and generates a text as variegated as the crowd that produces it. Continue reading →